Return and Refund Policy

Xavirelton is dedicated to providing a transparent and professional experience for every shopper in Singapore. We understand that issues may occasionally arise with a delivery, and we have established this structured pathway to ensure any concerns regarding damaged or incorrect items are addressed with integrity.

Our procedures align with the Consumer Protection (Fair Trading) Act of Singapore and meet the rigorous requirements set by Google’s advertising policies regarding return and refund transparency.

Step 1: The Window

The journey toward a resolution begins with our established timeline. We offer a 30-day return window, which commences precisely on the date the handbag is delivered to your specified Singapore address.

This timeframe provides ample opportunity to inspect your purchase and ensure it meets the functional descriptions provided on our platform.

Requests initiated after this 30-day period cannot be facilitated, as we must maintain consistent operational cycles to serve our entire community effectively.

Step 2: Validation

To maintain a sustainable business model and ensure fairness, we categorize eligibility based on specific criteria. Returns are accepted if the product received is physically damaged or if the item delivered does not match the order specifications (incorrect item).

It is important to note that we do not accommodate returns, exchanges, or refunds resulting from a change of mind.

We encourage visitors to review all product details and images thoroughly before finalizing their purchase. By ensuring you are completely sure of your selection, we can continue to offer a streamlined service without additional costs. This policy follows the principle of "caveat emptor" while providing robust protection against legitimate product defects or shipping errors.

Step 3: The Process

If you identify a qualifying issue, the first step is to notify our support team. Please send an email to contact@xavirelton.com within the 30-day window. To expedite the validation, your email should include your order number and clear photographic evidence of the damage or the incorrect item received.

Our team, active from 9:00 AM to 5:00 PM SGT, Monday through Saturday, will review your submission promptly. Clear documentation allows us to maintain professional standards and reach a decision without unnecessary delays.

Step 4: Logistics

Once your request is validated, Xavirelton takes full responsibility for the logistics. We will arrange a courier pickup from your location at a time that is convenient for you. There are no charges for this service; we cover the cost of the return transit entirely.

We do not impose any restocking fees, ensuring that the process remains cost-neutral for the affected customer. Upon the item’s arrival at our facility, we conduct a detailed inspection within 24 hours to confirm the condition and determine the appropriate resolution.

Step 5: The Refund

If the inspection confirms the defect and a suitable replacement is unavailable, we will initiate a full refund. Because Xavirelton operates on a Cash on Delivery (COD) basis, we do not have pre-existing access to your billing details. We will contact you via email to securely request your bank transfer information.

Once the details are received, we process the refund through a standard bank transfer. The amount typically reflects in your account within 5 to 6 business days , depending on the speed of your banking provider.

This method ensures that the full transaction amount is returned to you safely and professionally. We remain committed to these guidelines to provide a reliable and compliant environment for all our visitors in Singapore.

Contact Information: Xavirelton

Email: contact@xavirelton.com

Support Hours: Monday to Saturday, 9AM to 5PM, SGT