Terms and Conditions

Welcome to Xavirelton. These terms govern the relationship between our business and our visitors. By accessing our platform or placing an order, you agree to follow the guidelines outlined below.

These terms are designed to ensure transparency, professional conduct, and full compliance with the laws of Singapore, including the Sale of Goods Act and the Consumer Protection (Fair Trading) Act .

Geographical Scope

Xavirelton operates exclusively within the Republic of Singapore. We do not accept orders or facilitate deliveries for addresses outside of this jurisdiction. All transactions, logistics, and support services are localized to serve the Singaporean community.

Order Management and Cancellation

When you place an order for a handbag through our platform, our team begins the preparation process promptly. We allow for order cancellations only while the item remains within our immediate possession.

Once a package is dispatched and handed over to our logistics partners, the cancellation window closes, and the delivery process must be completed. We encourage all individuals to review their selections thoroughly before finalizing an order to ensure the details are accurate.

Delivery Protocols

We prioritize a reliable logistics experience. Our standard timeline for receiving your purchase is between 2 to 3 working days. This timeframe includes 1 working day dedicated to order packaging and shipping preparation.

We work with local couriers to ensure your items arrive in a timely manner. Please ensure that the provided delivery address is accurate and that someone is available to receive the package during standard business hours.

Payment Terms (Cash on Delivery)

Xavirelton utilizes a Cash on Delivery (COD) model for all transactions. This means the full payment is collected at your doorstep upon the arrival of your order. We maintain a transparent pricing structure: the price displayed on our website is the final amount you pay.

There are no hidden fees, restocking fees, or shipping costs. Payment must be made in Singapore Dollars directly to the delivery personnel to successfully conclude the transaction.

Returns and Inspection Process

We provide a 30-day return window that commences on the day of delivery. This policy is specifically designed to address instances where a customer receives a damaged or incorrect product. If your item arrives with a defect, please contact our support team at contact@xavirelton.com .

Upon notification, we will arrange a complimentary pickup at no cost to you. Once the item is returned to our facility, our team requires 24 hours to conduct a thorough inspection of the product's condition.

Following this assessment, we will provide a resolution. If the item is indeed damaged or incorrect, we will arrange for a replacement. In cases where a replacement is unavailable or the damage cannot be resolved, a full refund will be issued.

Refund Procedures

Since we operate on a COD basis, we do not possess your banking information at the time of purchase. If a refund is approved following our inspection, we will contact you via email to request your bank details. All refunds are processed through bank transfers. Once we initiate the refund, it typically takes 5 to 6 business days for the funds to appear in your account, depending on your specific banking institution’s processing times.

Purchase Finality

It is important to note that we do not offer returns, exchanges, or refunds for a change of mind. We provide detailed descriptions and images of our handbags to assist in your decision-making. We ask that you proceed with a purchase only when you are entirely certain about your choice. This policy helps us maintain efficient operations and keep our services free of extra fees for all users.

Support and Communication

Our team is available to assist with any inquiries or clarifications regarding our products and policies. Support hours are from 9:00 AM to 5:00 PM SGT, Monday through Saturday . We are dedicated to providing clear and helpful responses to ensure your experience with Xavirelton is positive and professional.

Legal Compliance

These terms are governed by the laws of Singapore. Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the Singapore courts.

We ensure that our promotional and operational activities align with Google’s advertising policies, emphasizing honesty, safety, and user protection. We reserve the right to update these terms to reflect changes in local regulations or business practices.

Contact Information: Xavirelton

Email:contact@xavirelton.com

Support Hours: Monday to Saturday, 9AM to 5PM, SGT